In donating to us you are agreeing that: we have ultimate unconditional discretion to redirect the donation. We have ultimate discretion to decline a donation. The material on this website is general by nature, and only to provide a summary and general overview on matters of interest. It is not rendered as professional advice. Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
Contact  finance@heartprint.org.au 

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Generally, a donation to Heartprint is, like all charitable donations, not refundable. Decisions on refunds will be made on a case-by-case basis after analysis of the particular circumstances of the donation.

Heartprint will consider a refund in the specific circumstances listed below upon a justified request from the donor:

 

·       To request a refund of your donation made to Heartprint, please contact finance@heartprint.org.au and request a refund within 14 days after the date of making the donation, including if you wish to request a refund for a monthly donation. 

·        Heartprint will not be able to refund any donations further than the past 14 days in all situations.

·        We can only issue a refund to the same card or account from which the donation was made. This includes all credit and debit card payments, PayPal, direct debit, and all other payment methods currently available at our website.

Requesting a Refund

If you wish to request a refund, please email finance@heartprint.org.au with: